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Returns & Refunds
Returns & Refunds
Last updated 28 August 2026
Returns & Refunds
We want you to love what you receive.
Eligibility Return requests are accepted within
7 days of delivery
for unused items in original packaging.
Damaged in transit If your order arrives damaged, share photos within 48 hours of delivery and we'll arrange a replacement or full refund.
Non-returnable Personalised items, gift sets that have been opened, and clearance items.
How to request Go to
My Account → My Orders → Request Return
, or contact us on WhatsApp with your order number.
Refunds Approved refunds are processed to the original payment method within 5–7 business days of the item being received or the claim being approved.